That's easier than ever. Click on JOIN NOW on the main page of Bonanzacity Casino, fill in the registration form and click 'Sign Up'. You will land at the deposit page immediately and a welcome letter will also be sent to the e-mail address you entered upon registration. Once your account has been verified, you can start playing right away.
Frequently asked questions
How do I create a Bonanzacity account?
Am I authorized to have more than one account?
No, we allow one registration account per person to keep things fair.
I’ve forgotten my password! What shall I do?
The fastest way to reset your password is to click 'Log In', then the 'Forgot Password?' link. You will then receive an email with a link to create a new password. It takes about 30 seconds to do. If you can't reset the password yourself or you can't get into your email account, contact our customer care team via live chat or email [email protected], and once we've confirmed you are who you are, we can reset your password.
How do I add another currency to my account?
Just sign in, go into your personal profile "My Account", then click the "Add Currency" button and select a currency from the dropdown menu.
How do I switch from one currency to another?
After adding another currency, simply click "Select" next to the currency that you want to be active.
What currencies does Bonanzacity accept?
Both your deposits and withdrawals can be made in the following currencies: EUR, USD, CAD, AUD, NOK, RUB, PLN, NZD, JPY, KZT, BTC, BCH, LTC, DOG, ETH, XRP, ADA, BNB, TRX, USDT.
How long till a deposit shows up on my Bonanzacity account?
Deposits made generally show up immediately in the 'My Balance' section of "My Account".
Will I be charged any fees for making deposits or withdrawals?
If you’re depositing money into your Bonanzacity account, we will cover the recipient transaction costs. I.e., we pay for getting money in. Depending on your payment provider, they may charge a fee for sending money to us. If you’re withdrawing money, you pay the fee the payment provider charges.
What is the minimum amount of money I can deposit and withdraw?
We don’t have a minimum deposit amount. However! Payment providers may have a minimum transaction they will work with. So look at the payment table on your account profile and see what their minimum transaction amount is.
Are Bonanzacity’s games fair?
Yes! Our games are fair. All the games comply with the requirements of RNG certification and our gaming license in terms of fairness.
Can I play the casino games without spending any money?
Yes! We have a "play for fun" on every game so you can test it out.
Can I play using mobile devices?
Yes, our games are mobile-friendly. Just open www.bonanzacity.com and launch any game displayed on the casino home page!
What happens if the game I’m playing freezes in the middle of a round?
In rare cases where a game freezes and you haven’t finished your game rounds, usually the game round is played out on our server and the winnings, if any, are added to your account. The main point: we know how frustrating it is if a game just crashes and we have a whole process for dealing with it, so it’s fair for you.
Why do I have some unfinished games showing in my Profile?
In case any technical problems occur while playing, some of your game rounds may stay unfinished. To finish the game, just go to the "My Account" page, scroll down to the Unfinished Games area and click the "Cancel" link.
Is all my information secure at Bonanzacity?
Bonanzacity Casino uses SSL technology and the latest anti-fraud techniques to guarantee full financial security of players. We also keep your personal information private and only use it for the purposes of providing you with gaming services. For more information, please visit our Privacy and Security page.
How do I submit my documents? How can I monitor the status?
Upload all the necessary documents straight into your personal profile. Once you have signed in, go to the 'Documents' page to upload. Also, using this tab you can track documents status.
How long does it take before my documents are approved?
It is usually done right after you upload or request to check the documents, although sometimes this procedure may take up to a few hours. If document approval is taking too long, just email [email protected] or contact us via live chat.